FAQs

We help you navigate the world of Canteen at your convenience with answers to the questions we most frequently get.

If you don’t see a topic covered here, get in touch with us and we’ll be happy to assist.

How do I request a refund from a purchase I made at a vending machine?

If you paid by cash, please contact your local branch for a refund.  Unsure which branch is in your area?  Contact us so we can help.

How do I request a refund from a purchase I made at Avenue C or Smart Market?

Contact your local branch for a refund.  

How do I submit a service request for a machine that’s not working?

Contact your local branch and they will service the machine.

I order my coffee and other products through your online system for my breakroom. Whom do I contact about billing or a question about my order?

Contact your local branch and they can help with any orders placed for your breakroom.

Where do I make a request for a product that I love and would like to see offered in my location?

Contact your local branch and they help with that request.  

When is the main customer service department open?

Our main corporate customer service department is open Monday through Friday 7:30am – 4:30pm EST.  We observe all corporate and national holidays. After any holiday break, we’ll return all messages when we return to the office.

It's Easy to Get Started

Number 1 icon

Let us know you're ready to
provide the best break possible
by completing our online form.

Number 2 icon

We’ll meet with you to review your service needs, space requirements,
and develop a plan for you.

Number 3 icon

We’ll agree on what happens
next and when.