FAQs

We help you navigate the world of Canteen at your convenience with answers to the questions we most frequently get.

If you don’t see a topic covered here, get in touch with us and we’ll be happy to assist.

If you paid by cash, please contact your local branch for a refund.  Unsure which branch is in your area?  Contact us so we can help.

  • If you paid by debit/credit card or on your phone with mobile pay, please review your bank statement.
  • *If your statement reads, “USA Canteen Vending city/state” visit USA Technologies at https://www.usatech.com/product-services/eport-connect/request.aspx and complete the online form for a quick refund process.  You can also contact USA Technologies at 888-561-4748 (choose option 1).  For help with either of these, you can email them at [email protected].
  • *If your statement reads “CMS Vend*CVcity” please http://cmsvend.com/ and complete the form for a refund for the company Crane.  For help with this form, you can contact their support at [email protected].

Contact your local branch for a refund.  

Contact your local branch and they will service the machine.

Contact your local branch and they can help with any orders placed for your breakroom.

Contact your local branch and they help with that request.  

Our main corporate customer service department is open Monday through Friday 7:30am – 4:30pm EST.  We observe all corporate and national holidays. After any holiday break, we’ll return all messages when we return to the office.

It's Easy to Get Started

Number 1 icon

Let us know you're ready to
provide the best break possible
by completing our online form.

Number 2 icon

We’ll meet with you to review your service needs, space requirements,
and develop a plan for you.

Number 3 icon

We’ll agree on what happens
next and when.