We help you navigate the world of Canteen at your convenience with answers to the questions we most frequently get. If you don’t see a topic covered here, get in touch with us and we’ll be happy to assist.
Q – How do I request a refund from a purchase I made at a vending machine?
If you paid by debit/credit card or on your phone with mobile pay, please review your bank statement.
*If your statement reads, “USA Canteen Vending city/state” visit USA Technologies at https://www.usatech.com/product-services/eport-connect/request.aspx and complete the online form for a quick refund process. You can also contact USA Technologies at 888-561-4748 (choose option 1). For help with either of these, you can email them at firstname.lastname@example.org.
*If your statement reads “CMS Vend*CVcity” please http://cmsvend.com/ and complete the form for a refund for the company Crane. For help with this form, you can contact their support at email@example.com.
Q – How do I request a refund from a purchase I made at Avenue C or Smart Market?
A – Contact your local branch for a refund.
Q – How do I submit a service request for a machine that’s not working?
A – Contact your local branch and they will service the machine.
Q – I order my coffee and other products through your online system for my breakroom. Whom do I contact about billing or a question about my order?
A – Contact your local branch and they can help with any orders placed for your breakroom.
Q – Where do I make a request for a product that I love and would like to see offered in my location?
A – Contact your local branch and they help with that request.
Q – When is the main customer service department open?
A – Our main corporate customer service department is open Monday through Friday 7:30am – 4:30pm EST. We observe all corporate and national holidays. After any holiday break, we’ll return all messages when we return to the office.