FAQs

Q: How do I request a refund from a purchase I made at Avenue C or Smart Market?

Contact your local branch for a refund.

Q: I order my coffee and other products through your online system for my breakroom. Whom do I contact about billing or a question about my order?

Contact your local branch and they can help with any orders placed for your breakroom.

Q: Where do I make a request for a product that I love and would like to see offered in my location?

Contact your local branch and they help with that request.

Q: When is the main customer service department open?

Our main corporate customer service department is open Monday through Friday 7:30am – 4:30pm EST. We observe all corporate and national holidays. After any holiday break, we’ll return all messages when we return to the office.

We help you navigate the world of Canteen at your convenience with answers to the questions we most frequently get.

If you don’t see a topic covered here, get in touch with us and we’ll be happy to assist.

How do I request a refund from a purchase I made at a vending machine?

If you paid by cash, please contact your local branch for a refund. Unsure which branch is in your area? Contact us so we can help.

If you paid by debit/credit card or on your phone with mobile pay, please review your bank statement.
*If your statement reads, “USA Canteen Vending city/state” visit USA Technologies at https://www.usatech.com/product-services/eport-connect/request.aspx and complete the online form for a quick refund process. You can also contact USA Technologies at 888-561-4748 (choose option 1). For help with either of these, you can email them at [email protected].
*If your statement reads “CMS Vend*CVcity” please https://cmsvend.com/ and complete the form for a refund for the company Crane. For help with this form, you can contact their support at [email protected].

How do I request a refund from a purchase I made at Avenue C or Smart Market?

How do I submit a service request for a machine that’s not working?

I order my coffee and other products through your online system for my breakroom. Whom do I contact about billing or a question about my order?

Where do I make a request for a product that I love and would like to see offered in my location?

When is the main customer service department open?

It's Easy to Get Started

Let us know you're ready to
provide the best break possible
by completing our online form.

We’ll meet with you to review your service needs, space requirements,
and develop a plan for you.

We’ll agree on what happens
next and when.

GET STARTED